How can I pay for my order? - We accept The Cornell Store gift card and all major credit cards; Visa, MasterCard, American Express and Discover.
Can you process international credit cards? - Yes.
Why was my card declined? - Most banks put a hold on the purchase amount each time a card is scanned so it's possible your card balance may have reached its limit. If the problem persists, try switching browsers.
Can I redeem a gift card for an online purchase? - Yes, please proceed to check out and pick payment option - "apply a gift certificate" and follow instructions
How do I place a tax-exempt order? - Before placing your order Contact our Customer Care team at www.cornellstore.com/contact-us or toll free at 800.624.4080.
Why is the discount code not working? - Verify the code has not expired.
What do I do when trying to place order and getting the message "authorization declined"? - Try logging into a different browser or try a different payment.
Where are your products shipped from? - Our warehouse is located in Ithaca, NY.
How long will it take to get my order? - Please allow 1-3 business days processing for all shipping methods. During holiday or special event seasons, processing time may be longer. Diploma frames, chairs and personalized items ship directly from the manufacturers and cannot be shipped UPS Next Day, 2nd Day, or 3-Day Select. On average please allow 4-6 weeks for delivery. Orders are processed during regular business hours, Monday-Friday, 8am-4pm (EST) when the university is open.
What shipping carriers do you use? - We use UPS and USPS.
How can I track my order? - Log in to "My Account" on the website. The tracking number is also sent in the email that is generated when the order ships.
Can I receive store credit for items I return? - Yes, please indicate that during the RMA process.
Can I return an online purchase in store? - Yes, if the item is in resalable condition. Please make sure to bring any proof of purchase that you have.
What if I do not have a receipt or proof of purchase? - If the item(s) are in resalable condition, you will receive a gift card for future purchases. If you are part of the Cornell Community and used your NetId at time of purchase we can look up the transaction.
For the full return policy, visit Returns and Exchanges at the bottom of the page.
How can I keep a rental textbook? - If you wish to keep your rented textbooks permanently, you may do so by converting your rental to purchase by contacting customer care team Monday-Friday 9am-5 pm toll free 800-624-4080 or contact us using the contact form below.
How can I order PMEP books? - Utilize the search function and type PMEP.
Computer hardware and software may be returned within 7 calendar days from the date of purchase under the following conditions. All hardware and software returns must be inspected by Technology Connection staff prior to a refund being issued. For the full policy, visit Returns and Exchanges at the bottom of the page.
Can a payroll deduction be completed online? - To complete a payroll deduction please email firstname.lastname@example.org.
What is The Cornell Store? - The Cornell Store serves the Cornell community by providing products and services to support teaching, research, and outreach. We support multiple units of the university by collaborating to provide retail services at physical locations in Ithaca, New York City, and online. We are committed to enhancing the student experience, facilitating engagement during special events, and helping people celebrate their pride in Cornell. The Cornell Store is a self-funded enterprise operated by Cornell University. Your purchases directly support university programs. For more information visit the about us at the bottom of this page.
Do you offer discounts when buying in bulk? - Cornell departments receive 20% off with some exceptions.
Do you have gift cards? - Yes. You can purchase gift cards for any denomination in store. To order online click gift cards at the op of the page.
How can I check the balance of a gift card? - Contact our Customer Care team at cornellstore.com/contact-us.
How can I check my Cornell Card receipts? - Log in to your account to access receipts.
Are your products made in the USA? - Some of our products are made in the USA. This information is available on the item description.
What are the care instructions for your garments? - Please see the care instructions on the item page.
Do you have an online wish list? - Yes, you have that option on the product page. After, you can access your full wish list in "My Account”.
Do you offer any kind of loyalty points for frequent shoppers? - Not at this time.
Do your prices vary between locations? - Our prices remain consistent between the main store on campus and our satellite locations; online prices may vary.
How can I subscribe to your email list? - Enter your email in the newsletter sign up at the bottom of the page.
How can I remove myself from your mailing list? - Select unsubscribe at the bottom of an email communication.
How can I request a donation for my school, who do I contact? - Please email email@example.com.
I'm having issues with the Cornell Store website, what should I do? - First "refresh" the page, if you are still experiencing difficulties please contact the customer care team at www.cornellstore.com/contact-us.
Due to COVID-19, our Customer Care team is currently in a modified operating status and working remotely. Response times may vary and at times be longer than normal. We appreciate your patience and understanding. Our Customer Care team can also be reached between 9:00am - 5:00pm (EST) seven days a week. Phone: toll free (800) 624-4080.