Shipping/Order Pickup Options

Store and Curbside Pickup

To place your order for pickup, select Free! Store and Curbside Pickup and then select Ithaca Main Store – Central Campus during checkout. You will receive an email when your order is ready for pickup. For Store Pickup, visit the Checkout counter on the lower level of the store and our cashiers will assist you. For Curbside Pickup, you will receive an email with a link to schedule your pickup time. At your scheduled pickup time, proceed to our Sage Ave/Accessible Entrance to pick up your order.

For questions related to Store Pickup, please visit our contact us page

Note: a Cornell ID or driver's license is required to verify your identity.

Shipping of Online Orders


Please allow 1-3 business days for processing for all shipping methods. Note: during holiday season, processing time may be longer.

Diploma frames, chairs and personalized items ship directly from the manufacturers and cannot be shipped UPS Next Day, 2nd Day, or 3-Day Select. On average please allow 4-6 weeks for delivery.

Orders are processed during regular business hours, Monday-Friday, 8am–5pm (EST) when the university is open.

We cannot ship to post office boxes (PO boxes) unless a USPS option is selected.

Please note that for international orders shipping charges do not include customs clearance and government taxes.


If you have any questions about your order, please visit our contact us page.