Technology Consultations and Troubleshooting

To help with physical distancing in our store on central campus, we are now scheduling appointments for our Smart Desk in Tech Connect. Our experienced staff in Tech Connect is ready to help with hardware and software purchasing consultation, new device setup, repair service intake and 30 minutes of complimentary troubleshooting. These services are available by appointment.

Schedule Appointment

In-warranty Apple repair services temporarily discontinued as of 2/28/22

The Cornell Store is disappointed to announce that as of Monday, February 28, 2022, we must temporarily suspend the intake of customer or university-owned Apple devices for in-warranty repair. Read More

Repairs

Our trusted partner, The Computing Center, provides authorized warranty repair on Dell and HP computers, regardless of where the device was purchased. Repair service is also available for out-of-warranty equipment. Conveniently drop off and pick up your device at Tech Connect in The Cornell Store. In general, repair services take 3-7 business days. The hourly rate is $70 an hour with a minimum estimate charge of $70 (unless the device is under warranty). Please schedule an appointment at Tech Connect to drop off your computer for repair:

Schedule Appointment

You can also bring your equipment directly to The Computing Center, located at 15 Thornwood Drive in the Cornell Business & Technology Park (near the Tompkins Regional Airport). The Computing Center is an authorized warranty repair center for:

Dell
Hewlett Packard (HP) Servers, Computers, Laptops, and Printers
Xerox Printers

They can repair virtually any out-of-warranty equipment. In addition, they provide disk the drive data recovery. For more information visit their website at www.compcenter.com.

Support for Campus Computing

Cornell Information Technologies (CIT) manages the campus network and computer services for students, faculty, and staff. The IT Service Desk can assist with questions or problems regarding Wi-Fi connectivity (eduroam, etc.), or any other centrally-supported services.

For computing help, contact the IT Service Desk: it.cornell.edu/support/

Repair Service and Technical Support for Computers

Apple (computers)

Website: www.apple.com/support

Technical support: 800-800-2775

Warranty service at Cornell? No

Non-warranty service at Cornell? Yes²

Apple (iPod)

Website: www.apple.com/support/ipod/

Technical support: 800-800-2775

Warranty service at Cornell? No

Non-warranty service at Cornell? No

Dell

Website: www.dell.com/support

Technical support: 888-560-8324

Warranty service at Cornell? Yes^1,3

Non-warranty service at Cornell? Yes²

Repair Service and Technical Support for Computers

Lenovo

Website: www.lenovo.com/support

Technical support: 800-426-7378

Warranty service at Cornell? Yes^1,3

Non-warranty service at Cornell? Yes²

Sony

Website: http://esupport.sony.com

Technical support: 888-476-6938

Warranty service at Cornell? No

Non-warranty service at Cornell? No

¹Manufacturer's warranties do not cover problems related to software or configuration and do not cover backup or restoration of data or applications.

²All non-warranty computer repairs will be charged a minimum diagnostic fee. This diagnostic fee will be applied to the final cost of repair.

³Dell and Lenovo models not purchased from The Technology Connection may come with a depot or mail-in warranty. These computers cannot be serviced at Cornell.