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Technology Consultations and Troubleshooting

To help with physical distancing in our store on central campus, we are now scheduling appointments for our Smart Desk in Tech Connect. Our experienced staff in Tech Connect is ready to help with hardware and software purchasing consultation, new device setup, repair service intake and 30 minutes of complimentary troubleshooting. These services are available by appointment.



Repairs

Our trusted partner, The Computing Center, provides authorized warranty repair on Apple, Dell and HP computers, regardless of where the device was purchased. Repair service is also available for out-of-warranty equipment. Conveniently drop off and pick up your device at Tech Connect in The Cornell Store. In general, repair services take 3-7 business days. The hourly rate is $70 an hour with a minimum estimate charge of $70 (unless the device is under warranty). Please schedule an appointment at Tech Connect to drop off your computer for repair:




You can also bring your equipment directly to The Computing Center, located at 15 Thornwood Drive in the Cornell Business & Technology Park (near the Tompkins Regional Airport). The Computing Center is an authorized warranty repair center for:
  • Apple
  • Dell
  • Hewlett Packard (HP) Servers, Computers, Laptops, and Printers
  • Xerox Printers
They can repair virtually any out-of-warranty equipment. In addition, they provide disk the drive data recovery. For more information visit their website at www.compcenter.com.

Support for Campus Computing

Cornell Information Technologies (CIT) manages the campus network and computer services for students, faculty, and staff. The IT Service Desk can assist with questions or problems regarding Wi-Fi connectivity (eduroam, etc.), or any other centrally-supported services.


For computing help, contact the IT Service Desk: it.cornell.edu/support/


Repair Service and Technical Support for Computers

Apple (computers)

website: www.apple.com/support

technical support: 800-800-2775

Warranty service at Cornell? Yes 1

Non-warranty service at Cornell? Yes 2


Apple (iPod)

website: www.apple.com/support/ipod/

technical support: 800-800-2775

Warranty service at Cornell? No

Non-warranty service at Cornell? No


Dell

website: www.dell.com/support

technical support: 888-560-8324

Warranty service at Cornell? Yes 1, 3

Non-warranty service at Cornell? Yes 2


Lenovo

website: www.lenovo.com/support

technical support: 800-426-7378

Warranty service at Cornell? Yes 1, 3

Non-warranty service at Cornell? Yes 2


Sony

website: http://esupport.sony.com

technical support: 888-476-6938

Warranty service at Cornell? No

Non-warranty service at Cornell? No

1 Manufacturer's warranties do not cover problems related to software or configuration and do not cover backup or restoration of data or applications.

2 All non-warranty computer repairs will be charged a minimum diagnostic fee. This diagnostic fee will be applied to the final cost of repair.

3 Dell and Lenovo models not purchased from The Technology Connection may come with a depot or mail-in warranty. These computers cannot be serviced at Cornell.